Sprint Complaints
Please write about any Issues that you are currently having with sprint wireless or any problems that you may have had with sprint in the past. Sprint recognizes that you are a valued customer and takes all complaints into consideration in order to continue to serve you better. 

Sprint Complaints

Poor Business Ethics

by Joey Vincent Jr. on 03/09/12


Ive been with sprint for quite some time now. I have three lines,..an internet card, a blackberry & an iphone. Sprint is charging me a $250 cancellation fee because i was just past a day late on a 14 day return policy for a internet card upgrade. In the beginning i spoke with one of their representatives to find out what my options might be. I told them my situation and decided to give the mifi wireless a try. Long story short, i wanted to return it the same night. It was worse then my original air card. (Wack). So on the next business day I bring that one back, and decided to give them the benefit of the doubt & tried their other option that they had available. Again, I took it home,..not much of a difference. "major buffering on media, video & audio. Slow all around, uploads, downloads, freezing browsers. should i keep going? Str8 garbage. If i had to find anything positive to say about it, i would say that if its your only option at the time for what ever reason, use what you have. unless that service meets your needs. I was aware of the 14 day return policy. i even called them on two more separate occasions before hand, to see if there was anything else they could do on there end to resolve my issue before my 14 days were up. Again no luck. After all this, I ended up returning the unit a day and a half late. Don't remember if it was because of a schedule conflict, or maybe i just got side tracked and was late. The end result,..Sprint tells me "you knew you had a 14 day return policy, and i am obligated to pay the $250 cancellation fee, plus the 15 days of service + tax,..wtf? i understand policy and procedures quite clearly. but were is the ethics with in your business practice Sprint?